Return Policy
Return Conditions
To qualify for a return, the item must be:
- Unworn, except when briefly tried on indoors
- Unwashed and undamaged
- Free from stains, odours, makeup, deodorant or other signs of use
- Returned with all original tags and labels attached
- Sent in suitable protective packaging
We reserve the right to refuse a return or reduce the refund if the item does not meet these conditions.
Sale Items
Regular sale and promotional items are covered by our 30-day return window.
Only products clearly marked Final Sale on the product page before purchase are excluded from change-of-mind returns.
A discount code or multi-buy discount does not automatically make an item Final Sale.
Items That Cannot Be Returned
The following items are not eligible for change-of-mind returns:
- Products clearly marked Final Sale before purchase
- Personalised or custom-made products
- Gift cards
- Hygiene-sensitive products after a protective seal has been removed
- Items that have been worn, washed, altered or damaged after delivery
These exclusions do not affect any rights that may apply to damaged, defective or incorrect products.
How to Request a Return
Email info@claryntoronto.com and include:
- Your full name
- Your order number
- The item you would like to return
- The reason for the return
- Photos if the item is damaged, defective or incorrect
Our customer care team will review your request and provide the correct return instructions and return address.
Return Address
Because we work with international fulfilment centres, the return address may be located outside Canada, depending on the product and original fulfilment location.
Always wait for our return instructions before shipping your parcel.
Return Shipping Costs
For change-of-mind returns, sizing issues or personal preference, return shipping costs are the responsibility of the customer.
Returns must be sent using a tracked shipping service. Customers remain responsible for the parcel until it has been delivered to the approved return address.
Claryn Toronto is not responsible for returns that are lost in transit without valid tracking information.
Damaged, Defective or Incorrect Items
If you receive a damaged, defective or incorrect item, please contact us as soon as possible, preferably within 7 days of delivery.
Include clear photos of:
- The complete item
- The specific problem
- The packaging
- The shipping label
After reviewing the issue, we may offer an appropriate solution such as a replacement, partial refund or full refund. Where a return is required because we sent an incorrect or defective product, Claryn Toronto will provide instructions regarding the return costs.
Refunds
Once your return has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds are issued to the original payment method within 5 business days after inspection.
Depending on your bank or credit-card provider, it may take an additional 5 to 10 business days for the refund to appear on your statement.
Exchanges
We do not currently offer direct exchanges.
If you would like another size or colour, return the original item for a refund and place a new order. This prevents your preferred replacement from selling out while the return is in transit.
Multi-Buy Discounts
If returning part of an order means the remaining items no longer qualify for the original multi-buy discount, the discount may be recalculated.
The refund will then reflect the price that would have applied to the items you kept.
Orders in Transit
Return requests can be processed after an order has been delivered.
Do not refuse the delivery or instruct the carrier to return the parcel without contacting us. A refused parcel is not automatically considered an approved return.
Legal Rights
This policy does not limit any statutory consumer rights that may apply in your province or territory.
Contact Us
For return or refund questions, please contact:
Email: info@claryntoronto.com
Monday to Friday: 09:00-17:00 ET
Saturday and Sunday: 10:00-17:00 ET