Shipping and Delivery Policy
At Claryn Toronto, we work carefully to ensure that every order is processed, shipped and delivered as smoothly as possible. Please review the information below before placing your order.
Order Processing
Orders are processed within 1 to 2 business days, Monday through Friday, excluding Canadian public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information.
During sales, holidays or periods of high demand, processing may occasionally take slightly longer.
Estimated Delivery Time
Estimated delivery within Canada is:
7 to 12 business days after dispatch
Delivery times are estimates and may be affected by customs processing, severe weather, seasonal demand, carrier delays or other circumstances outside our control.
Free Shipping Across Canada
We offer free tracked shipping across Canada on every order.
Any applicable duties or import charges are included in the price unless clearly stated otherwise during checkout.
Shipping Origin
Claryn Toronto works with a network of trusted international manufacturing partners and fulfilment centres.
Depending on the product and availability, your order may be shipped from an international location, including Asia, before being delivered to your address in Canada.
Tracking Your Order
You will receive your tracking information by email after your order has been dispatched.
Tracking information can take up to 48 hours to become active after the carrier receives your parcel.
You can track your order here:
If your tracking information has not updated after 48 hours, please contact us at info@claryntoronto.com.
Multiple Shipments
If you order multiple items, your order may arrive in separate packages. This allows individual items to be dispatched as soon as they are ready.
You will receive separate tracking information for each shipment. If only part of your order has arrived, the remaining items are still on their way.
There are no additional shipping charges for separate shipments.
Address Changes
Customers are responsible for entering a complete and accurate delivery address during checkout.
If you notice an error, please contact us within 24 hours of placing your order. We will do our best to update the address, but changes cannot be guaranteed once an order has entered processing or been dispatched.
Claryn Toronto is not responsible for delivery problems caused by an incorrect or incomplete address provided during checkout.
Order Changes and Cancellations
If you would like to change or cancel your order, contact us within 24 hours of placing it.
Once an order has entered processing or been dispatched, we may no longer be able to change or cancel it. After delivery, you may request a return under our Return Policy.
Delayed or Missing Deliveries
If your order has not arrived within the estimated delivery period, please check your tracking information first.
If there is no clear update, contact us at info@claryntoronto.com with your order number. Our customer care team will investigate the shipment with the carrier.
A delivery scan does not always mean the parcel was handed directly to you. Please also check with household members, neighbours, your building reception and the carrier before reporting a parcel as missing.
Refused and Unclaimed Deliveries
Please do not refuse a parcel or allow it to be returned to the sender without first contacting us.
Refused or unclaimed parcels are not automatically treated as approved returns. Any refund can only be reviewed after the parcel has been received and inspected. Additional return or reshipping costs may be deducted where permitted.
Contact Us
For questions about shipping or delivery, please contact:
Email: info@claryntoronto.com
Monday to Friday: 09:00-17:00 ET
Saturday and Sunday: 10:00-17:00 ET